Turn every visit into feedback you can act on.
After each completed appointment, customers can rate their visit or report an issue. You see it right away, track it to resolution, and keep every customer heard.
How it works
From the moment they leave, to the moment it's fixed.
Feedback and issues flow into one place your team can actually manage.
Post-visit feedback
Once an appointment is completed, customers rate their visit and leave a comment — no account required.
Issue reports with photos
Something went wrong? Customers describe the issue and attach photos straight from their camera or gallery.
Track to resolution
Every issue moves through Open, In progress, and Resolved so nothing slips through the cracks.
Instant email alerts
Your salon is notified by email the moment feedback or a new issue comes in.
For your team
One place to manage every issue.
Your dashboard lists every reported issue with its status and history. Add private resolution notes only your team can see, and close the loop with confidence.
- Status tracking from Open to Resolved
- Private resolution notes, internal only
- One issue per booking, always linked to the visit
- Customer photos attached and ready to review
Feedback & Issues FAQs
When can customers leave feedback or report an issue?
Only after their appointment is marked completed, so feedback always reflects a real visit.
Are resolution notes visible to customers?
No. Resolution notes are internal — only your team sees them. Customers simply see that their issue is being handled.
Can customers attach photos to an issue?
Yes. They can upload multiple images or snap a photo with their camera, so you can see exactly what went wrong.
How many issues can a customer raise per booking?
One issue per booking, always linked to that visit — so the history stays clean and easy to follow.
Keep exploring
More features to dive into.
Each feature compounds — see how the rest fit your salon.
- CalendarBookings, auto-assignment, drag-and-drop, color-coding, and a waitlist — all on one calendar.
- Booking PoliciesPayment, staff selection, cancellation notice — configure every rule the way your salon runs.
- PaymentsOnline deposits, full payments, and gift cards — all powered by Stripe, end-to-end secure.
- StaffSet up your team once. Working hours, breaks, services, and pricing — calendar auto-syncs.
- Roles & AccessSeparate accounts per role. Limit pages and data each person sees. Only admins see everything.
- Reports & AnalyticsRevenue, bookings, top services, no-shows, YoY growth — plus AI forecasts coming soon.
- Loyalty PointsCustomers earn points automatically on every completed visit and redeem them for discounts and rewards.
- Data Import & ExportExport bookings and customers in one click. Import data from spreadsheets, old systems, or any source with Beauta support.
Ready to hear from every customer?
Try Beauta free for a month and turn every visit into feedback you can act on.